Whispering Complaints Into Your Phone May Be the Future of Customer Feedback
Voicebox, a startup led by CEO Karan Gupta, lets customers give feedback via voice by scanning a QR code or tapping an NFC chip, with speech auto-transcribed and sentiment-analyzed on a company dashboard. Voicebox has partnered with airport terminals and recently launched a public 'directory' feature, and it was also used at a Lena Dunham event promoting her book Famesick.
My readThe transcription-plus-sentiment-analysis pipeline is the actual product here, not the whispering gimmick. Once voice input is cheap and accurate enough, the interesting move is turning raw complaints into a searchable, crowd-sourced layer over places and businesses, which is what the new directory is angling for. That's a bigger bet than customer support automation, it's Google Maps reviews without the typing, and it lives or dies on whether people actually want their gripes public and attributable.”}}